Sealed goods that cleared customs in a specific batch can't simply go back on the shelf, so this policy is narrower than a local store's — and it says exactly where the lines are.
Message us with your order reference and we'll cancel it, as long as the parcel hasn't been handed to a courier yet. Cancelled orders release their units straight back into the batch, so someone else can buy them.
There's no cancel button on the site. Orders are cancelled by a person on our side, so send us the reference — you'll find it on your confirmation and on track order.
Once the courier has the parcel we can't pull it back. Refuse it at the door instead: for cash on delivery that costs you nothing, and for a prepaid order we'll refund it when it returns to us.
Check the parcel while the rider is still there where you can. Tell us within 48 hours if anything is damaged, wrong, or missing, and send photos of the item and the shipping label — we need the label to match it back to its batch.
Once we've confirmed it, you choose: a replacement from the next batch carrying that SKU, or a refund. Return shipping for our mistake is ours to pay.
These are health, wellness and personal care goods, so some of it is about safety rather than preference:
Unopened, unused stock in its original packaging can go back within 7 days of delivery if you've changed your mind — return shipping is yours in that case, and the refund covers the item, not the original delivery fee.
We start the refund once the item is back with us and checked, or straight away when the parcel never left. See payment options for how each method works.
Message us on fb.com/buyss.ph with your reference and the photos. That's the fastest route to a person.
Returns are received at Magsaysay St. Happy Glen Loop, T. Samson Road, Deparo Caloocan — but message us first, so we know it's coming.